Service Manager - Mason, WI

Location: Mason, WI
Type of Employment: Full Time

Position Specifics

Department: Service

Reports to: Store manager or Corporate service manager

Supervises: Service Writer, Service Advisor, Service Technician,


Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with development of department personnel.


  • Communicates, enforces, and monitors service department processes to ensure customer satisfaction
  • Responsible for driving revenue, managing expenses, and generating profitability which meets or exceeds budget for the service department
  • Creates annual location service department goals and budget, in alignment with the organization’s financial and operational objectives
  • Ensures that all service warranty and Product Improvement Program claims are processed within the required timeframe to the central warranty processor
  • Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
  • Coordinates logistics to and from all customers as well as internally and from suppliers to ensure units are received, setup/repaired, and delivered in a timely and efficient manner
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Communicates daily with other departments, and other locations to ensure all tasks are completed as efficiently as possible to provide a positive customer experience.
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • Ensures all company objectives and policies are communicated and implemented within the department
  • Actively participates in a local civic, charity, or community function at least 16hrs per year
  • Assists with the development and training plans of service personnel and completes performance reviews of service staff
  • Display problem solving skills with emotional customers, conflict resolution and being able to compromise
  • Operates and maintains vehicles, tools and equipment required to perform job responsibilities
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Ensures all department employees follow all safety rules and regulations in performing work assignments
  • Completes all routine inspection and safety protocols for the department
  • Maintains knowledge of John Deere, Polaris, Arctic Cat, Stihl, Honda power equipment and other competitive products
  • Responsible for maintaining operational safety, security, and appearance of company assets, building, and grounds
  • Performs morning pre-shift inter department meetings with department employees to prioritize workflow

Experience, Education, Skills and Knowledge

  • 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
  • Experience with farm, motorsports, construction, lawn, or heavy equipment
  • Experience operating vehicles, tools, and equipment for diagnostic purposes
  • Experience leading and working cooperatively in a team environment
  • Experience communicating effectively
  • Experience analyzing and interpreting internal reports

Pay based on experience


  • Medical (3 plans to choose from)
  • Dental
  • Vision
  • Short-term Disability
  • Long-term Disability
  • $15,000 Company paid Life Insurance
  • Additional voluntary Life Insurance
  • 401k (up to 5% Company match)
  • Holidays
  • PTO
  • HSA (Health Savings Account)
  • Employee Assistance Program
  • Virtuewell (24/7 – 365 video or phone treatment non-emergency option)
  • Critical Illness Insurance
  • Accident Insurance
  • Professional Development Assistance
  • Bonus Program

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Job Type: Full-time

Schedule: 8 hour shift

Ability to commute/relocate: Mason, WI 54856: Reliably commute or planning to relocate before starting work (Required)

Experience: Service department: 3 years (Required)

Work Location: One location

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